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Terms & Conditions

LICENCE – OWNERSHIP OF THE WEBSITE

The entire content of the website, including, without limitation, texts, news, graphics, photographs, diagrams, images, services, and generally all kinds of files, is subject to intellectual property rights and is governed by national, European, and international copyright provisions.

Therefore, the reproduction, republication, copying, storage, sale, transmission, distribution, publication, execution, downloading, translation, and modification of any part of the website is expressly prohibited in any way without the prior express written consent of PLEIN SOLEIL TOURS AEGINA. The registered trademarks and names included on this website are registered trademarks and are protected by the
aforementioned copyright provisions.

Exceptionally, individual parts of the website’s content may be stored or copied on a simple personal computer, strictly for personal use without the intention of commercial exploitation. When content from the website is stored or copied, the source must be acknowledged, although this in no way implies the granting of intellectual property rights.

Certain elements contained on the website and originating from other entities arethe intellectual property of the originating entities.

RESTRICTIONS ON THE USE OF THE WEBSITE
In addition to the other restrictions set forth in these Terms of Use, you agree to the following:

You will not conceal the origin of any information transmitted through the Website.
You will not provide false or misleading information through the Site.
You will not link to or use services, information, applications, etc. available through the Website in a manner not expressly permitted by PLEIN SOLEIL TOURS AEGINA.
You will not enter/upload to the Website any items containing viruses, Trojan horses, worms, time bombs, or other computer programming routines designed to cause damage, interference, interception, or hijacking of any system, the Website, or Information or that infringe the intellectual property rights of others.

LINKS TO OTHER WEBSITES
a) External links. The Website may contain links to third-party websites and resources (linked sites). These Linked Sites are provided for your convenience only and not as sites whose content is endorsed by PLEIN SOLEIL TOURS AIGINA makes no promises or warranties as to the correctness, accuracy, performance, or quality of any content, software, service, or application on any Linked Site. PLEIN SOLEIL TOURS AEGINA is not responsible for the availability of linked sites or the content or activities of such sites. If you decide to enter linked sites, you do so at your own risk and responsibility. Additionally, your use of Linked Sites is subject to the policies, terms, and conditions that apply, including, but not limited to, the privacy policy of the Linked Site.

(b) Internal connections. Linking to any page of the Website other than PLEIN SOLEIL TOURS AEGINA through a plain text link is strictly prohibited unless there is a separate linking agreement with PLEIN SOLEIL TOURS AEGINA. Any website or other device that provides a link to pleinsoleiltoursaegina.com or any page available within it may not:

Reproduce the Content,
Use a browser environment or marPLEIN SOLEIL TOURS AIGINA endorses it,
Misrepresent any condition, including its relationship with PLEIN SOLEIL TOURS AEGINA,
Present false information about PLEIN SOLEIL TOURS AIGINA’s services, and
Use any PLEIN SOLEIL TOURS AEGINA logo or trademark without the prior express written permission of PLEIN SOLEIL TOURS AEGINA.

PRIVACY POLICY
PLEIN SOLEIL TOURS AEGINA (“us”, “we”, or “our”) is committed to protecting the privacy of our users. This Privacy Policy outlines how user data is collected, stored, and used when you visit or interact with our website.

Information Collection and Use
We may collect personal information from users in a variety of ways, including when users visit our site, register on the site, subscribe to our newsletter, respond to a survey, fill out a form, or engage with other activities, services, features, or resources we make available on our site.

The types of personal information collected may include, but are not limited to, name, email address, mailing address, phone number, and any other information voluntarily submitted by users.

Use of Cookies
Our website may use “cookies” to enhance the user experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.

Third-Party Services
We may use third-party services to collect, monitor, and analyze user data in order to improve our website and services. These third-party service providers have their own privacy policies addressing how they use such information.

Security of Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of users’ personal information.

Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Users are encouraged to frequently check this page for any changes. Your continued use of this site after any changes to this Privacy Policy will constitute your acceptance of such changes.

BOOKINGS AND RESERVATIONS
Join-in Tours Booking
Experience the excitement of our group tours by booking directly through our website. Our user-friendly online booking system makes it easy to secure your spot and join fellow travelers on an unforgettable adventure.

How to Book:

Visit our website at pleinsoleiltoursaegina.com
Navigate to the “Our services” section to explore our available tours.
Select the tour you’re interested in and choose your preferred date and
time.
Follow the prompts to complete your booking securely online.
Receive instant confirmation of your booking via email.

Benefits of Booking Online:

Convenience: Book anytime, anywhere, from the comfort of your own home or on the go.
Instant Confirmation: Receive immediate confirmation of your booking, eliminating the need to wait for a response.
Secure Payment: Enjoy peace of mind with our secure online payment system.

Join us on a group tour and create lasting memories with like-minded travelers. Book your adventure today!

Private Tours Booking
Indulge in a personalized experience with our private tours tailored to your preferences. To book a private tour, simply use our contact form, and our team will be delighted to assist you.

How to Book:

Visit our website at pleinsoleiltoursaegina.com
Navigate to the “Our services” section to learn more about our offerings.
Use our contact form to submit your booking request.
Provide details about your desired tour, including dates, group size, and
any specific preferences or requirements.
Our team will review your request and respond within 48 hours to
confirm availability and discuss further details.

Benefits of Private Tours:

Customization: Tailor the tour itinerary to suit your interests and preferences.
Flexibility: Choose your preferred dates and times for the tour.
Personalized Service: Enjoy the undivided attention of our experienced guides, dedicated to providing an unforgettable experience.

Experience the ultimate in luxury and exclusivity with our private tours. Contact us today to start planning your bespoke adventure!

PAYMENT

All forms of payments accepted.

CHANGES AND CANCELLATIONS BY THE COMPANY
At PLEIN SOLEIL TOURS AEGINA, we strive to provide a seamless and enjoyable experience for all our customers. However, unforeseen circumstances such as a tour guide falling ill or inclement weather may
occasionally necessitate changes to your booking. Here’s how we manage these situations:

Tour Guide Unavailability: If your assigned tour guide becomes unavailable due to illness or other unexpected reasons, we will:

Assign a substitute guide with similar expertise and knowledge.
Inform you of the change as soon as possible.

Trip Cancellations Due to Weather or Other Unforeseen Events: In the event that a trip must be canceled due to inclement weather or other uncontrollable factors, we offer the following options:

Re-booking: We encourage you to re-book for another date that is convenient for you. We will assist you in finding an available date that fits your schedule.
Alternative Trips: If re-booking for the same trip is not possible, we invite you to choose another available trip from our offerings.
Refunds: If neither re-booking nor selecting an alternative trip is feasible, we will provide a full refund for the canceled trip.

Re-booking and Refund Process: To facilitate the re-booking or refund process, please contact us directly via email or phone. Our team is committed to assisting you promptly and ensuring that your experience with us remains positive.

We appreciate your understanding and cooperation in these situations. Our goal is to ensure your satisfaction and to provide flexible solutions to accommodate your needs.

Thank you for choosing PLEIN SOLEIL TOURS AEGINA. We look forward to serving you and making your experience memorable.

CHANGES AND CANCELLATIONS BY THE CUSTOMER
Your booking with PS is flexible and secure — we know how important flexibility is to planning a stress-free trip. We charge no fees for eligible cancellations. Our standard cancellation policy for most of our tours is that cancellations made until 73 hours prior to scheduled commencement date of service have no cancellation fee applied and you are entitled for a full refund for the value of your booking, or may be exchanged for future travel credit.

Cancellation Policy

Regular Tours:

Until 73 hours prior to the scheduled commencement date of service: No cancellation fee.
From 24 to 72 hours prior to the scheduled commencement date of service: 50% cancellation fee of the total cost.
Less than 24 hours prior to the scheduled commencement date of service or no-show: 100% cancellation fee.

Private Tours:

Less than 48 hours before scheduled start date or in case of no-show: 100% cancellation fee.

We want you to have a great experience, and we will always do our best to reschedule you for another tour or provide options wherever possible. Please note, this is subject to availability and price changes.

Late Arrivals and No Shows
Due to strict time slots for entry into attractions, we recommend you show up 15 minutes before the scheduled starting time on your voucher. Our groups depart precisely at the scheduled tour start time. If you show up late or cannot find the meeting point, for any reason, refund requests are not honored per policy. For most tours, it is not logistically possible to join the group after it has started.

Cancellation Due to Planes, Trains, Automobiles or Illness
The cancellation policy applies to tardiness and no-shows of any kind, including, but not limited to, tardiness due to flight or train cancellations, delays, issues caused by traffic or congestion or illness.
In the case of a delay, we recommend contacting us as soon as you know you will be late. The earlier we know, the more we can do to assist. We strongly recommend the purchase of travel insurance. We do not take responsibility, if your selected travel insurance policy does not cover losses due to delays, cancellations, illness or medical expenses.

Amendment Policy
We would be happy to assist you with rescheduling your tour, free of charge, with any requests made more than 72 hours before your tour start time. Changes made by the client are subject to real-time availability and price changes. Should you request to reschedule within 72 hours of your tour start time and we can facilitate it, amendment fees are calculated based on actual costs incurred, such as rebooking new attraction tickets. We work with providers and partners to keep any amendment fees to a minimum.

Changes to this Policy
From time to time, the terms of this policy may change at the Company’s discretion. In the event of such changes, the new policy will apply for all tours booked after the date and time of the policy change. For any further questions about our cancellation policy for specific tours, please feel free to email us at
[email protected]

Imitation of liabilities
In case of illness or unexpected loss of life, guests are entitled to a full refund of their tour upon presentation of an official document such as a hospital or doctor’s certification.

CUSTOMER SPECIAL REQUESTS
a) Please note that the streets and pavements in the area are narrow. As a result, some streets may present accessibility difficulties, and access for persons with special needs cannot be guaranteed. Additionally, public areas may not be accessible to persons with special needs.We recommend considering these conditions when planning your visit to ensure a safe and comfortable experience.

b) Participant Responsibility Notice: Participants attending activities organized by PLEIN SOLEIL TOURS AEGINA should be aware that PLEIN SOLEIL TOURS AEGINA cannot be held responsible for personal safety or the safety of personal belongings. Additionally, PLEIN SOLEIL TOURS AEGINA cannot be held liable for unforeseen events and incidents beyond its control, including accidents, thefts, and illnesses that may occur during the program.

c) Each participant is expected to take full responsibility for their personal health, medical needs, and safety. For their own safety, participants must adhere to the directions and instructions provided by the program guide at all times. Participants should refrain from disturbing others or interfering with the program guide’s ability to conduct the program safely.

d) Important Notice for Participants
If you have any food allergies or other conditions that may affect your participation in the activity, we kindly ask you to inform us as soon as possible. To ensure we can accommodate your needs, contact us directly in writing or via email at least one week before your booking date. Your cooperation helps us to provide a safe and enjoyable experience for everyone.

Thank you for your understanding and assistance.

SAFETY
Safety Information and Liability Disclaimer

At PLEIN SOLEIL TOURS AEGINA, the safety and well-being of our guests are our top priorities. We have established comprehensive safety protocols and comply with all relevant state safety rules and regulations to ensure a secure and enjoyable experience for everyone. Below, we outline our safety procedures, guests’ responsibilities, and our liability policy.

Safety Protocols:

Compliance with Regulations: Our operations comply with all state and federal safety regulations specific to the type of activity, whether on land, water, or air.
Equipment Checks: We regularly inspect and maintain all equipment used in our activities to ensure it meets safety standards.
Emergency Preparedness: We have detailed emergency plans in place for various scenarios and conduct regular drills to ensure readiness.

Guest Responsibilities:

Preparation: Guests are responsible for being adequately prepared for the tour or activity. This includes wearing appropriate clothing and footwear, bringing necessary medications, and being in suitable physical condition for the activity.
Following Instructions: Guests must follow all safety instructions and guidelines provided by the tour guide or staff. This is crucial for personal safety and the safety of others.
Health Disclosures: Guests should inform us of any medical conditions or allergies that may affect their ability to participate safely in the activity.

Personal Safety Tips:

Stay Hydrated: Bring enough water and stay hydrated, especially during outdoor activities.
Use Sun Protection: Wear sunscreen, hats, and sunglasses to protect against sun exposure.
Be Aware: Stay aware of your surroundings and any potential hazards specific to the activity.

Liability Disclaimer:

Assumption of Risk: By participating in our tours and activities, guests acknowledge that they assume full responsibility for any injuries, health issues, or accidents that may occur.
Waiver of Liability: PLEIN SOLEIL TOURS AEGINA is not responsible for any health issues, accidents, or other safety-related incidents that occur during the tour or activity. Participants agree to waive any claims against the company for such incidents.
Insurance: We recommend that guests have appropriate travel and health insurance to cover any potential risks associated with the activity.
PLEIN SOLEIL TOURS AEGINA does not include personal insurance with our services. We recommend that customers purchase their own travel insurance individually (or consult their travel agent). It is advisable to check your insurance contract to determine whether you are covered and to clarify what your travel insurance covers, especially in the case of trips abroad.
Please note that PLEIN SOLEIL TOURS AEGINA will not be held liable for services provided by third parties.

Legal Notice: This safety information and liability disclaimer is intended to provide a general overview of our safety protocols and guest responsibilities. It is not exhaustive and may be subject to changes. We strongly advise guests to review our full safety guidelines and liability waiver, before participating in any activity.

For any questions or further information about our safety protocols, please contact us at [email protected].

Thank you for your cooperation and understanding. We look forward to providing you with a safe and enjoyable experience.

BEHAVIOR OR CODE OF CONDUCT
Code of Conduct for Guests

At PLEIN SOLEIL TOURS AEGINA, we are committed to providing a safe and enjoyable experience for all our guests. To ensure this, we ask that all participants adhere to the following Code of Conduct during our tours and activities:

Expected Behavior:

Responsible Conduct: Guests are expected to behave responsibly throughout the trip. This includes being mindful of their actions and how they affect others.
Alcohol Consumption: Refrain from drinking alcoholic beverages unless they are provided as part of the tour. Excessive drinking or disruptive behavior due to alcohol consumption is strictly prohibited.
Respect: Show respect to other guests and the tour guide at all times. This includes listening to instructions, being punctual, and maintaining a polite and courteous demeanor.
Compliance: Follow all safety instructions and guidelines provided by the tour guide. This ensures the safety and enjoyment of all participants.

Consequences of Misconduct:

Immediate Action: If a guest fails to adhere to the Code of Conduct, the tour guide has the authority to take immediate action. This may include asking the guest to leave the tour or activity if their behavior is deemed irresponsible or disruptive.
Future Bookings: The company reserves the right to cancel any future bookings made by a guest who has failed to follow the behavioral guidelines. Such guests may also be prohibited from participating in future tours and activities with PLEIN SOLEIL TOURS AEGINA.

Reporting Issues: If you encounter any issues or witness behavior that violates this Code of Conduct, please report it to your tour guide or contact us directly. Your feedback is essential in helping us maintain a high standard of service.

Thank you for your cooperation and for helping us create a positive and enjoyable experience for everyone.

COMPLAINTS
We take every complaint regarding our services seriously and commit to conducting thorough investigations into any issues encountered during your tour. We encourage you to use our contact form to submit complaints, ensuring to provide a detailed description of the issue for prompt and effective resolution.